Frequently asked questions about switching, activation, and keeping your number.
This page covers the main questions from the Perch Mobile FAQ and activation guidance, including unlocking your phone, porting your number, and getting started with service.
Quick activation checklist
Before you begin, have these items ready so activation and number transfer go more smoothly.
- Your unlocked phone
- Your current phone number
- Your current carrier account number
- Your transfer PIN or port-out PIN
- Your billing ZIP code
- A decision on whether to keep your current number or get a new one
GreenBridge Wireless FAQ
Browse the sections below for answers about Perch Mobile, switching service, porting your number, phone unlocking, and activation.
About Perch Mobile
What is Perch Mobile?
Perch Mobile is a wireless service focused on affordable phone plans, building credit history through phone payments, 5G service on AT&T’s network, and a no-credit-check, no-contract setup.
What network does Perch use?
Perch says it offers 5G service on AT&T’s network.
What services do you offer?
Perch publicly highlights wireless plans, talk and text, data service, activation help, number transfer support, and credit-building through eligible phone payments.
Switching & Activation
How do I switch to Perch?
Choose a plan, make sure your phone is unlocked if needed, decide whether to keep your number, gather your transfer details, and then complete activation.
Can I keep my current phone number?
Yes. You can usually keep your existing phone number during activation.
Do I need a new phone?
Not necessarily. In many cases you can use your current phone if it is compatible and unlocked.
Will I lose contacts, photos, or messages?
Usually no. Switching carriers does not normally erase the data already stored on your phone or in your cloud account. Backing up your device first is still a smart idea.
How do I activate service?
Start by choosing your plan, confirm your phone is unlocked, decide whether you want to keep your number, gather your account number, transfer PIN, and billing ZIP code, and then follow the self-activation flow.
What do I need before activation?
Before activation, have your unlocked phone ready, know whether you want a new number or to keep your current one, and gather your current carrier account number, transfer PIN, and billing ZIP code.
What if I want to keep my number during activation?
Choose the option to transfer your current number during activation, then enter the account number, transfer PIN, phone number, and billing ZIP code exactly as they appear with your current carrier.
Porting Your Number
What does porting mean?
Porting means transferring your existing phone number from your old carrier to your new wireless provider.
What information do I need to port my number?
You usually need your current carrier account number, your transfer PIN or number-transfer PIN, your phone number, and the billing ZIP code on file with your current carrier.
Should I cancel my old carrier first?
No. Keep your old line active until the port is complete so your number can transfer correctly. Canceling early can cause problems and may risk losing the number.
How long does number transfer take?
Transfers can complete quickly or take longer depending on your old carrier and whether the transfer details match exactly. Keep the old line active until the transfer is finished.
Phone Unlocking
Does my phone need to be unlocked?
Yes. Your phone generally needs to be unlocked before switching so it can be activated on the new service.
How do I unlock an AT&T phone?
Perch’s activation guidance says that for AT&T devices you should go to AT&T’s unlock page and submit an unlock request. The guide also notes that some phones unlock automatically 60 days after full payment and says you can dial *611 to confirm.
When do phones unlock automatically?
Perch’s activation guidance says some phones unlock automatically 60 days after full payment, and it suggests dialing *611 to confirm.
More Help
What if I need more help?
If you need help beyond these FAQ and activation answers, use the Contact Us button on this page for direct support.
Ready to activate your plan?
Choose your plan, keep your number if you want, and start your GreenBridge Wireless activation.
Questions about activation, bringing your phone, and keeping your number?
Here are the answers to the most common activation questions for GreenBridge Wireless, including unlocking your phone, porting your number, transfer details, and getting started.
What do I need before I start activation?
Before you begin, have your current carrier account number, your transfer PIN or port-out PIN, and the billing ZIP code on file with your current carrier. Having the correct information ready helps prevent delays and makes activation go much more smoothly.
How do I activate GreenBridge Wireless?
Start activation by choosing whether you want to keep your current number or get a new one. Then enter your device and account information carefully. If you are transferring your number, your account number, transfer PIN, and billing ZIP should match your old carrier record exactly.
Does my phone need to be unlocked?
Yes. Your phone must usually be unlocked before switching carriers. If your phone is still locked to your current carrier, your activation or number transfer may be delayed or fail to complete.
How do I unlock my phone?
In most cases, you need to confirm your phone is eligible for unlock with your current carrier. That can include paying off the device, completing any required service period, and submitting an unlock request directly through that carrier.
What does the guide say for Verizon unlocks?
Verizon devices commonly unlock automatically after the required waiting period. The guide also recommends contacting Verizon and dialing *611 to confirm your device status before switching.
What does the guide say for AT&T unlocks?
For AT&T devices, the guide says to use AT&T’s unlock process, submit an unlock request, and verify that the device is eligible before trying to activate service elsewhere.
What if I use another carrier like T-Mobile Prepaid, Tello, TextNow, Ting, Total Wireless, or Tracfone?
If your phone is still tied to another carrier, contact that carrier directly and request the unlock before starting GreenBridge Wireless activation. The same basic rule applies: unlock first, then activate.
Can I keep my current phone number?
Yes. In many cases, you can transfer your current number to GreenBridge Wireless during activation, as long as your transfer information is correct and your old line remains active until the transfer is complete.
What does porting my number mean?
Porting means moving your existing phone number from your old carrier to GreenBridge Wireless so you can continue using the same number.
What do I need to transfer my number?
You will usually need your current phone number, your old carrier account number, your transfer PIN or port-out PIN, and the correct billing ZIP code on file.
What is a Transfer PIN?
A Transfer PIN is a special security code your current carrier uses to authorize the release of your number. It is often different from your standard account password or login.
Where do I find my account number and billing ZIP?
Your account number is often available in your carrier portal, on your billing statement, or through customer support. Your billing ZIP must match exactly what your current carrier has on file for the account you are transferring from.
Should I cancel my old carrier before switching?
No. Do not cancel your old service before your number transfer is fully complete. Canceling too early can interrupt the port and may cause problems keeping your number.
Can I get a new number instead of transferring one?
Yes. During setup, you can usually choose either a new number or transfer your current one. If you choose a new number, you generally do not need your old carrier transfer details.
What is the difference between a SIM and an eSIM?
A physical SIM is a removable card inserted into your phone. An eSIM is built into compatible devices and can be activated digitally without inserting a physical card.
How long does it take to transfer my number?
Some transfers complete quickly, while others take longer depending on your old carrier, your device status, and whether all transfer details match exactly.
Why would activation or number transfer be delayed?
Common reasons include a locked phone, an incorrect account number, a wrong or expired transfer PIN, or a billing ZIP that does not match the carrier record exactly.
How do SIM and eSIM activations work?
SIM activation uses a physical SIM card, while eSIM activation is completed digitally on compatible phones. If your device supports eSIM, activation can often be completed without waiting for a physical card.
What is the safest way to make activation go smoothly?
Make sure your phone is unlocked first, verify your account number, request the correct transfer PIN from your current carrier, confirm your billing ZIP, and keep your old line active until your transfer is fully complete.
How do I contact support if I need help?
Use the GreenBridge Wireless contact page or support details on your website for help with activation, billing, number transfers, device compatibility, or general service questions.
